Today's clients
Everyone booked at Short Hills, with their visits at every Restore studio, credits and how much room is left under this week's nutrient limits.
Daily Tasks
Checklists for everyone on today's schedule. Tick each task as you finish it; your name and the time are saved with it. The manager on duty signs off the day.
Standard practices how we treat every client
Calls
Short Hills clients to call today: credits about to expire, members who haven't been in for 30 days, and anyone who hasn't been in for 2 weeks. Log every call so the next person knows what happened.
New Leads
New leads from ShopLaunch from the last 45 days that are still in the New Leads stage. Managers and owners only. Calls logged here count toward your call goal; update the lead in ShopLaunch as usual.
Confirm upcoming appointments
Everyone booked at Short Hills for the next two days. Once someone confirms, reschedules or cancels, the client comes off everyone's list.
Call goals
Calls logged, confirmations included, against the goal. The week runs Monday to Sunday.
| Staff | Hours this week | Today | This week | This month | Booked this month |
|---|
Schedule
Weekly shifts for the Hyper Wellness team and the nurses. Call goals are split from these hours, so keep it current.
Days off
New sale or nurse visit
One entry per item sold or per IV visit. The incentive updates as you fill it in, using the current incentive plan.
Which staff member are you?
Pick your name once. After that your sales are logged under you automatically. A manager can fix it if you pick the wrong name.
Pending Sales
Your sales for the pay month. Each one is matched to POW automatically the next morning, then approved by the owner. Only approved sales are paid.
| Date | Staff | Client | What | Split | Incentive | Status | POW match | Approved |
|---|
What each sale pays tap to open
| Item | Incentive |
|---|
Items that aren't listed pay no incentive. Per visit amounts go to whoever made the sale, including a rep who talks a client into an extra ingredient.
Incentives Dashboard
Audited incentive is what gets paid, around the 15th of the following month, to active employees only. Retail (10%) is calculated in POW and is not included here.
Membership revenue check (50% rule)
Monthly membership dues of all active members on the last day of the month, from POW. If it is lower than the month before, every incentive for the month is paid at 50%. New members and cancellations both count.
Nurses
| Nurse | Audited (pay) | Earned | Pending | IVs | Avg MNTs / IV | Visits | NAD/NR plans | GLP-1 plans | HBOT packs | Revenue | Est. hours | Extra $/hr |
|---|
Team
| Staff | Audited (pay) | Earned | Pending | Memberships | HBOT packs | NAD/NR plans | GLP-1 plans | Revenue |
|---|
Settings
The incentive amounts and who can earn them. Changes apply to every entry immediately, including past months, so change rates at the start of a month.
Calls tab
Only managers and owners see it. It lists ShopLaunch leads from the last 45 days that are still in the New Leads stage. Nothing is ever written to ShopLaunch.
| Item | Incentive ($) |
|---|
Staff
| Name | Role | Start date | Status | Login email |
|---|
Roles: everyone except Owner and GM can sell every item and log an IV visit. Owners, Studio Managers and the Lead Nurse can log sales for other people; everyone else logs only their own. Only the owner or the person who made the sale can edit or delete it, and every change is in the change log below. Everyone, managers included, sees only their own sales on Pending Sales. Only the owner sees the Incentives Dashboard and Settings. Nurses and the Lead Nurse are in the nurse payout table, everyone else in the team table. Owners and GM earn nothing here. When someone quits, click Mark as left. They disappear from the dropdowns and lose sign in, but their past entries and any payout still owed stay.
Change log
Every sale that was logged, changed or deleted, and every approval, with who did it. A sale logged or changed by someone other than the seller is marked.
| When | Who | What | Sale | Details |
|---|